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Venue - Avanti West Coast train line

Review

Reviewed by sophia lycouris

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Overall rating based on 1 reviews

5 Stars

Overall review: 5 Stars

Visit date: 24 April 2025

In Avanti West Coast trains not only do I feel calm myself, but it seems that the design also affects the mood of other customers. I have never been on an Avanti West Coast train in which passengers were shouting or talking loudly on phones, which constantly happens in other trainlines. Even babies seem calm on Avant West Coast trains! People don't look frantic throwing stuff everywhere, putting their feet on seats etc. Also, the staff who work on these trains are always calm. I often use Avant West Coast to travel from Scotland to England. I so much enjoy reading and working, which I can never do on any other train lines. I don’t reach my destination completely drained, irritated and in bad mood, which happens almost every time when I have to use other train lines. I live in fear that one day Avanti West Coast will replace these trains with different ones without having realised that there is something really successful in the current design. This must be researched so that the same principles can be used in the future to design new trains. I am not saying that Avant West Coast must pay for this research. Maybe an organisation that supports autistic people could do this and the outcome of this research could be useful to any train line.

Physical Accessibility

there are areas in which there is ample space for wheelchairs with tables that can adjust and electricity sockets. There are also disabled toilets
Stars

Toilets

comfortable and clean. There are plenty of disabled toilets close to the areas where the disabled seats are
5 Stars

Sensory Considerations

The focus of my review is on this topic. There is something exceptional in the way the interior of these train coaches are designed which deserve research so that we can understand the principles behind it, and can replicate them in the future
5 Stars

Busyness

Coaches are reasonably full on this train depending on the day and time, but they are never excessively full and there is always enough storage area for luggage
5 Stars

Staff and support

Staff are always helpful and look genuinely happy and comfortable. They also put special effort to keep coaches clean by collecting rubbish regularly during the trip
Stars
A close-up of the luggage are for large items lit in blue

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